Return, Refund & Exchange Policy

Our Commitment to You

At The She of Me™, we want you to feel completely aligned with your purchase. We understand that choosing tools for your self-discovery journey is deeply personal, and we are committed to ensuring your satisfaction. If for any reason you are not completely delighted with your purchase, we offer a generous return and exchange policy.

Physical Journal Planners & Products

We accept returns of unused, unopened physical journal planners and products within thirty days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unopened, and in the original packaging.

To initiate a return:

Contact our customer care team at info@thesheofme.online with your order number and the reason for your return. We will provide you with a prepaid return shipping label within one business day. Package your item securely in its original packaging and affix the return label. Drop off your package at any authorized shipping location.

Once we receive your returned item and confirm it meets our return criteria, we will process your refund within five to seven business days. Refunds will be issued to your original payment method. Please allow an additional three to five business days for the refund to appear in your account, depending on your financial institution.

Opened or Used Products

We understand that sometimes you need to open a journal to truly know if it resonates with you. If you have opened your journal planner but find it is not the right fit for your journey, please contact us within fourteen days of delivery. We will work with you on a case-by-case basis to find a solution, which may include an exchange for a different product or a partial refund.

Subscription Services

The Digital Bloom (Digital Subscription): You may cancel your digital subscription at any time through your account settings or by contacting info@thesheofme.online. Cancellations will take effect at the end of your current billing cycle, and you will retain access to your digital content through that date. We do not offer refunds for partial months or unused portions of annual subscriptions, but you will continue to receive content through the end of your paid period.

The Soft Life (Physical Planner Subscription): You may cancel your subscription at any time. If you cancel before your next planner ships, you will not be charged for the upcoming cycle. If your planner has already shipped, you will receive that final planner, and no further charges will occur. Annual subscriptions may be cancelled within the first thirty days for a prorated refund minus the value of any products already shipped.

The Divine Feminine (Premium Subscription Box): You may cancel your subscription at any time before the first of the month preceding the next quarter (e.g., cancel by March 1st to avoid the April box). If your quarterly box has already been prepared and shipped, you will receive that box, and your subscription will end afterward. Annual subscriptions may be cancelled within the first thirty days for a prorated refund minus the value of any boxes already shipped.

Exchanges

We happily accept exchanges for different products of equal or lesser value within thirty days of delivery. If you would like to exchange your item for a product of greater value, you will be responsible for the price difference. Please contact info@thesheofme.online to arrange an exchange, and we will provide you with detailed instructions.

Non-Returnable Items

The following items are not eligible for return or exchange:

Digital products (The Digital Bloom subscription content) after download, as these are delivered instantly and cannot be "returned." Gift cards and promotional items. Personalized or custom-ordered items (if we offer these in the future). Items purchased during special sales or promotions marked as "final sale."

Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact us immediately at info@thesheofme.online with photos of the damage or defect. We will send you a replacement at no cost, and you will not need to return the damaged item unless we specifically request it for quality control purposes.

Wrong Item Received

If you receive the wrong item, please contact us within seven days of delivery at info@thesheofme.online. We will arrange for the correct item to be shipped to you immediately at no additional cost, and we will provide a prepaid return label for the incorrect item.

Refund Processing Time

Once we receive and inspect your returned item, we will send you an email confirmation. Refunds will be processed within five to seven business days and issued to your original payment method. Please allow an additional three to five business days for the refund to appear in your account.

If you have not received your refund within fifteen business days of our confirmation email, please first check with your financial institution, as processing times vary. If you still have not received your refund, please contact us at info@thesheofme.online.

Return Shipping Costs

For returns due to our error (wrong item shipped, damaged item, defective item), we will provide a prepaid return shipping label at no cost to you.

For returns due to change of mind or personal preference, we provide a prepaid return label for your convenience, and a shipping fee of six dollars and ninety-five cents will be deducted from your refund. Alternatively, you may choose to use your own shipping method, and we will issue a full refund upon receipt of the item.

International Returns

International customers are welcome to return items within thirty days of delivery. Please contact info@thesheofme.online before returning any international order, as return procedures may vary by country. International return shipping costs are the responsibility of the customer unless the return is due to our error. Customs duties and taxes are non-refundable.

Questions or Concerns

Your journey with The She of Me™ is important to us, and we are here to support you every step of the way. If you have any questions about our shipping or return policies, or if you need assistance with an order, please reach out to our customer care team at info@thesheofme.online. We typically respond within twenty-four hours during business days.

We are committed to making your experience as smooth and aligned as possible, just like the journey you are embarking on with our journal planner.

Contact Information

Email: info@thesheofme.online

Customer Care Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Response Time: Within 24 hours during business days

Last Updated: January 2026

The She of Me™ reserves the right to update these policies at any time. Any changes will be posted on this page with an updated revision date.

Shipping Info

Shipping Information

Domestic Shipping (United States)

We are committed to delivering your sacred tools for self-discovery with care and intention. All orders are processed within two to three business days (Monday through Friday, excluding major holidays). You will receive a confirmation email with tracking information once your order has shipped.

Standard Shipping is available for all domestic orders and typically arrives within five to seven business days after processing. Standard shipping is complimentary on all orders over seventy-five dollars. For orders under seventy-five dollars, a flat rate of six dollars and ninety-five cents applies.

Expedited Shipping options are available for those who wish to begin their journey sooner. Two-day shipping is available for nineteen dollars and ninety-five cents, and overnight shipping is available for twenty-nine dollars and ninety-five cents. Expedited orders must be placed before 12:00 PM EST to ship the same business day.

Subscription Box Shipping for The Divine Feminine tier is included in your quarterly subscription fee. Your curated box will ship during the first week of each quarter (January, April, July, October) and typically arrives within seven to ten business days.

International Shipping

We are honored to serve our global community of women reconnecting with their feminine essence. International shipping is available to select countries and typically takes ten to twenty-one business days, depending on your location and customs processing times.

International shipping rates are calculated at checkout based on your destination and the weight of your order. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are determined by your local customs authority.

Currently shipping to: Canada, United Kingdom, Australia, New Zealand, European Union countries, and select other international destinations. If your country is not listed at checkout, please contact us at info@thesheofme.online, and we will do our best to accommodate your request.

Digital Products

For customers who choose The Digital Bloom subscription tier, your interactive PDF journal planner will be delivered instantly via email upon purchase confirmation. You will receive a download link that remains active for thirty days, and you may download the file up to five times during this period. We recommend saving your digital planner to your preferred cloud storage service for ongoing access.

Monthly digital content (sticker sets, wallpapers, and worksheets) will be delivered via email on the first day of each month. Please ensure that info@thesheofme.online is added to your safe sender list to prevent these emails from going to spam.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can track your package at any time by clicking the tracking link in your shipping confirmation email or by logging into your account on our website and viewing your order history.

If you have not received tracking information within three business days of placing your order, please check your spam folder. If you still cannot locate your tracking email, please contact our customer care team at info@thesheofme.online.

Shipping Address Changes

We understand that life happens and plans change. If you need to update your shipping address, please contact us immediately at info@thesheofme.online. We can modify your shipping address if your order has not yet been processed. Once an order has shipped, we are unable to redirect the package, but we will work with you to resolve the situation.

Lost or Damaged Packages

Your satisfaction and peace of mind are important to us. If your package is marked as delivered but you have not received it, please first check with neighbors or building management, as carriers sometimes deliver to alternate secure locations.

If your package is confirmed lost, please contact us within seven days of the expected delivery date, and we will file a claim with the carrier and send a replacement at no additional cost to you.

If your package arrives damaged, please take photos of the damaged packaging and contents and email them to info@thesheofme.online within forty-eight hours of delivery. We will promptly send you a replacement.

Contact Information

Email: info@thesheofme.online

Customer Care Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Response Time: Within 24 hours during business days

Last Updated: January 2026

The She of Me™ reserves the right to update these policies at any time. Any changes will be posted on this page with an updated revision date.